Last updated: April 1, 2026
1. Service Description
BlackRain OS ("the Service") is an AI-powered customer relationship management (CRM) platform designed for the Merchant Cash Advance (MCA) industry. The Service is operated by BlackRain Automations ("we," "us," or "our") and accessible at app.blackrainautomations.com. The platform provides tools for lead management, automated communications, bank statement analysis, appointment scheduling, and AI-assisted deal coaching.
2. Account Registration and Eligibility
To use the Service, you must:
- Be at least 18 years of age
- Provide accurate and complete registration information
- Maintain the security of your account credentials
- Promptly update any changes to your information
You are responsible for all activity under your account. Notify us immediately at support@blackrainautomations.com if you suspect unauthorized access.
3. Subscription and Billing
- The Service costs $697 per month, billed monthly via Stripe
- Your subscription auto-renews each billing cycle until cancelled
- You may cancel at any time through your account settings or by contacting support
- Cancellation takes effect at the end of the current billing period
All sales are final. No refunds will be issued for partial billing periods. You may cancel at any time and access continues until the end of your current billing period.
4. Acceptable Use Policy
You agree NOT to use the Service to:
- Engage in any illegal activity
- Send unsolicited messages (spam) or violate anti-spam laws
- Violate the Telephone Consumer Protection Act (TCPA) or any applicable telemarketing regulations
- Harass, threaten, or defraud any person
- Transmit malware, viruses, or harmful code
- Attempt to access other users' accounts or data
- Reverse-engineer, decompile, or disassemble the Service
- Resell or redistribute the Service without authorization
5. User Responsibilities
- You are responsible for the accuracy of all data you enter into the platform
- You must comply with all applicable federal, state, and local laws
- You are responsible for obtaining proper consent before contacting leads via phone, SMS, or email
- You must maintain proper opt-in records for all communications sent through the platform
6. Intellectual Property
BlackRain Automations owns all rights, title, and interest in the Service, including its software, design, trademarks, and content. You retain ownership of all data you upload or create within the Service. You grant us a limited license to process your data solely to provide the Service.
7. Data Handling
- Your data is stored securely using industry-standard encryption
- You may request an export of your data at any time by contacting support
- You may request deletion of your data at any time
- See our Privacy Policy for detailed data handling practices
8. SMS/Calling Compliance
The Service integrates with telephony providers to enable SMS and voice communications. You are solely responsible for:
- Complying with the TCPA and all applicable telemarketing laws
- Obtaining prior express written consent before sending automated messages or making automated calls
- Honoring opt-out and do-not-call requests promptly
- Maintaining accurate records of consent
BlackRain Automations provides the tools; compliance with communication laws is your responsibility.
9. AI-Generated Content Disclaimer
The Service uses artificial intelligence to assist with generating text messages, emails, deal analysis, and coaching recommendations. AI-generated content is provided as a suggestion only. You are solely responsible for reviewing, editing, and approving all communications before they are sent. BlackRain Automations is not liable for any consequences arising from AI-generated content.
10. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, BLACKRAIN AUTOMATIONS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR BUSINESS OPPORTUNITIES. OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID FOR THE SERVICE IN THE THREE (3) MONTHS PRECEDING THE CLAIM.
The Service is provided "AS IS" without warranties of any kind, express or implied.
11. Termination
- You may cancel your subscription at any time
- We may suspend or terminate your account for violations of these Terms
- Upon cancellation, your data is retained for 30 days, after which it may be permanently deleted
- You may request immediate data deletion upon cancellation by contacting support
12. Governing Law
These Terms are governed by the laws of the State of Connecticut, without regard to conflict of law principles. Any disputes shall be resolved in the courts located in the State of Connecticut.
13. Changes to Terms
We may update these Terms from time to time. We will notify you of material changes via email. Continued use of the Service after changes constitutes acceptance of the updated Terms.
14. Contact
For questions about these Terms, contact us at:
support@blackrainautomations.com